Returns & Exchanges

At Twigs Flower House, we want you to be completely satisfied with your botanical purchases. If your items arrive damaged or do not meet your expectations, you may return them within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Email our support team with your order number and photos of the items you wish to return.

• 2.
  Prepare the Package

  Safely repack your items in their original floral packaging to ensure they are protected during transit.

• 3.
  Ship It Back

  Affix the prepaid shipping label provided by our team and drop the package off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned greenery, your refund will be processed to your original payment method within 5-7 business days.